Ford’s Theatre is seeking a Membership Manager to grow its membership programs (Friends of Ford’s Theatre, $50-$500 and John T. Ford Society, $1,000-$15,000) and help expand its base of mid-level donors.

Ford’s is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, family status, sexual orientation, disability, age, veteran status or any other characteristic protected by law. The position is based in Washington, D.C.

PRINCIPAL RESPONSIBILITIES
  • Provide excellent and responsive customer service to members. Serve as a primary point of contact for members with questions, concerns or requests to purchase performance tickets
  • Support Associate Director with strategic planning for acquisition, retention, upgrades and renewals for the membership programs
  • Develop all member communication and materials including membership brochures, appeals, acknowledgement letters, renewals, enews and social media appeals, reply devices, recognition materials and dynamic web content
  • Research new members and generate member prospect leads
  • Provide support to the Associate Director in executing mailings to donors and members including acquisition appeals and newsletters
  • Cultivate a portfolio of current members and prospects
  • Support the Associate Director in all moves management/plans, reporting and stewardship activities as related to members and prospects
  • Coordinate with Development Assistant to ensure that all member benefits are fulfilled in an appropriate and timely manner to provide sound stewardship of our members
  • Administer renewal process for John T. Ford Society and Friends of Ford’s Theatre members with assistance from the Development Assistant
  • Oversee the weekly membership acknowledgement process by the Development Assistant. Ensure that donors are being acknowledged in a timely and personalized (as appropriate) manner
  • Work to ensure that the records in the Tessitura database are accurate and up-to-date for all members
  • Provide special event support as needed and requested in creating, managing, tracking, and executing a variety of events for members, donors and prospects
  • Conduct guided tours of the Ford’s Theatre Campus for members and prospects
  • Serve as back up to the Development Assistant for entering all individual and membership gifts into the Tessitura database
  • Other duties as assigned
QUALIFICATIONS
  • Excellent written, oral communication and interpersonal skills
  • Self-starter with the ability to multi-task and be in control of numerous tasks at any one time
  • Prefer knowledge of and experience in using research resources for prospecting
  • Prefer knowledge of fundraising campaigns, finance and budgeting
  • Ability to work effectively with a diverse population of donors, theatre staff, volunteers and senior management
  • Demonstration of initiative, creativity and follow-through
  • Maintains confidentiality
  • Excellent time manager with strong planning and organizational skills
  • Strong customer relation skills
  • Prefer Tessitura or similar database experience
  • Ability to work occasional evenings and weekends
  • Enthusiasm for the performing arts, education and/or history
  • At least two years’ experience in development, fundraising, customer service or communications, preferably in a non-profit cultural organization

Please submit cover letter, resume, and writing sample to devjobs@fords.org. Include “Membership Manager” in the subject line. No phone calls please.