Ford’s Theatre Society is seeking a part-time Assistant House Manager for weekday, weeknight and weekend performances at Ford’s Theatre. Candidates must be detail-oriented, efficient, energetic, and outgoing in order to provide excellent overall customer service to patrons. Productions typically run 4 – 6 weeks, Tuesday – Saturday evenings with some weekday and weekend matinees.

Principal Responsibilities:

  • Greet and assist visitors before, during and after all Ford’s Theatre performances.
  • Work closely and efficiently with box office, gift shop and volunteer ushers to ensure a safe and service oriented environment.
  • Adhere to Ford’s Theatre Society high standards of Customer Service.
  • Address visitor concerns appropriately and with patience.
  • Provide accurate information and direction to patrons.
  • Complete opening and closing front of house procedures for every performance.
  • Resolve patron seating and other issues.
  • Responsible for providing clear directions to patrons using the Ford’s Theatre space and ensure safety.
  • Adhere to patron emergency and fire alarm protocols.

Qualifications:

  • Minimum 1 year in customer service or front of house experience
  • Self-Starter and fast learner in fast paced and changing environment.
  • Excellent communication skills.
  • Effective decision making and problem solving skills.
  • Work as part of a team in a very busy environment.
  • Familiarity with Microsoft Office and able to learn new programs.
  • Ability to work minimum of 18 hours per week.
  • Patience, flexibility and ability to multi task.
  • Must be available weekends, weekdays and some holidays.

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