Member Ticket Exchange Policy
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Need to exchange tickets? All Ford’s Theatre members receive hassle-free ticket exchanges throughout the season.
Learn more about the process below:
- Exchanges must be completed at least 48 hours before your original scheduled performance. Exchanges are based on ticket availability.
- Tickets can only be exchange via phone through the Membership Office.
- Ensemble Level ($50) Members may exchange tickets for a $5 fee per order (not per ticket); Player Level ($100) Members and above receive complimentary ticket exchanges.
- Ticket exchanges into a more expensive performance time or seating area require payment of the upgrade amount. Refunds are not given for exchanges into less expensive performances.
- We will not be offering refunds to patrons who are here for their performance and do not meet our vaccine/testing criteria.
Please contact the Membership Office at (202) 434-9545 if you need to exchange your tickets. Join online today to receive this exclusive benefit and enhance your Ford's Theatre experience!