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Booking

  • Groups of 10-55 may purchase online. Groups of 55+ must submit an online reservation form. The Group Sales office has up to seven business days to complete the request. Once the request has been completed, an invoice will be sent to the group contact.
  • If the request cannot be completed, the Group Sales office will email the group contact to try to find a different date and/or time that will work for the group.
  • A group may receive one free obstructed view ticket for every 10 tickets purchased. This offer is based on availability and does not guarantee that the free ticket will be located near the rest of the group’s tickets. Offer is not available for tickets to A Christmas Carol.
  • Ford’s Theatre does not provide complimentary tickets for bus drivers or school chaperones.

Payment, Exchanges and Refunds

  • Groups must submit a non-refundable one-third deposit 30 days after the acceptance of the contract. If booking a group less than two months before the visit, only a final payment is necessary.
  • Groups must submit final payment and final group numbers 30 days before the performance date.
  • Any and all changes to orders must be submitted by email or fax to the Group Sales office.
  • Groups who cancel their reservation after the deposit is processed may keep the money from the deposit on account for ONE full year for use toward future orders.
  • Once final payment is submitted, ALL money (including deposit) is forfeited for future use.
  • If booking a group 30 days (or fewer) before the performance, groups will need to pay the invoice in full the next business day.
  • Once final payment is made, there are no refunds or exchanges.

Ticket Mailing and Pickup

  • Tickets may be picked up day-of from the Box Office by presenting the confirmation form provided by the Group Sales office after final payment.
  • Tickets for A Christmas Carol are available only for day-of pick up at the box office.
  • Performance tickets are mailed only upon request and are mailed by two-day FedEx only for an additional $25.00 fee per order.
  • For early pickup please email groups@fords.org at least 48 hours prior to the intended pickup date.

Payment Options

  • The Group Sales office accepts all major credit cards and checks as payment. Groups can pay for their reservation by credit card via phone, fax or email.
  • If you are adjusting your group numbers, please consult a member of our Group Sales office before submitting payment by check or credit card.
  • Please note: Checks not received by the due date require immediate payment by credit card in order to hold reservations. Upon receiving the check, a refund will be issued to the corresponding card and the office will process the check accordingly.
  • Groups paying by check should email or fax a copy of the check to the Group Sales Office before sending payment by mail.

Please mail payments to the following address:

Ford’s Theatre
Attn: Group Sales Office
514 Tenth St. N.W.
Washington, D.C. 20004

All groups that attempt to rebook after being cancelled due to non-payment must pay for tickets in full by credit card immediately upon reinstating the order.

The Group Sales office does not assume responsibility for any lost or damaged tickets. Any group who loses its tickets after they have been printed and shipped is subject to a $5.00 reprint fee per order.